Last Updated: December 2024

MBdesigns ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Account credentials (username, password)
• Order history and preferences
• Communications with us (customer service inquiries, feedback)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information (operating system, device type)
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and user experience
• Detect and prevent fraud
• Comply with legal obligations
• Analyze website usage and trends

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe, PayPal)
• Shipping carriers (Australia Post, DHL, FedEx)
• Email service providers
• Website hosting and analytics services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our Terms & Conditions

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Track your shopping cart
• Analyze website traffic and usage
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing (we never store full credit card details)
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under Australian Privacy Principles and GDPR (where applicable), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at megan@mbdesigns.com.au.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

When we no longer need your information, we will securely delete or anonymize it.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

MBdesigns
Email: megan@mbdesigns.com.au
Address: Young, NSW, Australia
Website: Contact Form